Whichpond Music Frequently Asked Questions
About
Online Ordering
Other Ordering Methods
Return Policy
Catalog Request
Publishers/Submissions
Other
What does Whichpond mean? : Nothing. I wish it were something clever/amusing/deep, but it is simply two words that I thought worked well together. Sorry to disappoint....
Who is behind all this? : That would be David Bussick. A bio page may be found here.
Do you have a mailing list? : Yes. To sign up for the Whichpond Music new release mailing list simply send an email to new-request@whichpond.com with the word SUBSCRIBE in the subject field.
How do I place my order online? : The first step is to create an account. After you are logged in you can browse through our catalog by clicking on the categories on the left side of the screen or search the catalog for specific composers or pieces. Clicking on the title of a piece will bring up more information (samples, instrumentation, grade, etc.). If you want to purchase the piece simply click on the Add to Cart icon. When you are finished adding items to your cart click on the Checkout icon to complete the transaction.
Is it possible to view all the pieces available in the Whichpond Music Online Store? : Yes. See our All Products Page for a complete list of pieces organized alphabetically by composer.
What are my payment options for online orders? : You may pay online using your credit card or you can send in a check or money order. You will be able to select your preferred payment method at checkout. If you are a member of PayPal you may pay using that method as well. Simply choose the PayPal option and you will be redirected to their site at checkout.
How much will I pay for shipping and handling? : Your shipping rate will be automatically calculated at checkout.
The shipping and handling rate depends on the amount of music you buy (it ranges from $2.50 to $12.00 for orders in the U.S. and Canada). We occasionally have promotions where shipping is free or discounted.
Shipping costs for orders outside the U.S. and Canada will be slightly higher.
Is it possible to receive .pdf files of the music? : Yes. Simply make a note during the checkout process or send me an email with your request.
Is this site secure? : Yes. All areas of the site dealing with the transfer of sensitive information (account creation, checkout, payment, etc.) are protected by a secure connection.
Do I have to place my order online? : No. You have several other options: You may download an order form to print out and mail in with your payment. You can email us a list of the pieces you wish to order. You can also give your order over the phone by calling David at (928) 230-6003.
Does Whichpond Music sell to dealers? : Yes. All music published by Whichpond Music is available for sale to dealers. (Note: this does not include all the music listed on the site, just those titles published by us. See below for a catalog) Email us for terms.
What is your return policy? : You may return your music within 2 weeks of ordering for a full refund (minus shipping charges). If your music is defective or arrived damaged you may exchange it for another copy.
Can I get a print version of the Whichpond Music catalog? : Yes. You may download a copy here or you can email us and we will send you a copy through the mail.
What music will I find in the Whichpond Music Online Store? : You will be able to purchase all the music currently in print from Whichpond Music as well as selected pieces from other publishers. If you are a publisher and want to sell your music on our site please contact us.
Does Whichpond Music accept submissions for publication? : No. We are currently not accepting submissions of music for publication. However, if your music is already in sellable condition (engraved, printed, bound, etc.) we may be interested in adding your music to our online store. Please contact us for information.
What is a Scorch file? : In some product listings you may see a link for a Scorch file. A Scorch file allows you to see and hear a piece online before you buy. In order to view Scorch files you must first download the free Scorch Plugin from Sibelius.
I want to send you a letter/order/bag of money. What is your mailing address? : You can mail us at:
Whichpond Music
PO Box 43741
Tucson AZ 85733-3741
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